Omni Fort Worth Hotel in Fort Worth: Luxury Accommodations – Official Customer Support Customer Care Number | Toll Free Number

Located in the heart of downtown Fort Worth, Texas, the Omni Fort Worth Hotel stands as a beacon of luxury, elegance, and world-class hospitality. As one of the most distinguished properties in the Omni Hotels & Resorts portfolio, this iconic hotel seamlessly blends historic charm with modern sophistication, offering discerning travelers an unparalleled experience. Whether you’re visiting for business, leisure, or a special occasion, the Omni Fort Worth Hotel delivers exceptional service, upscale amenities, and an atmosphere of refined comfort. This comprehensive guide explores everything you need to know about the hotel—from its rich history and unique offerings to its official customer support channels, including toll-free numbers and global helpline access. Discover why this property remains a top choice for travelers worldwide and how to reach its dedicated customer care team for seamless assistance before, during, and after your stay.

Why Omni Fort Worth Hotel in Fort Worth: Luxury Accommodations – Official Customer Support is Unique

The Omni Fort Worth Hotel distinguishes itself from other luxury accommodations in Texas through a combination of architectural grandeur, personalized service, and a deep-rooted commitment to guest satisfaction. Unlike typical hotel chains that prioritize volume over experience, Omni Fort Worth operates with a boutique sensibility—offering the amenities of a large resort with the intimate attention to detail of a private estate.

Opened in 1982 as the headquarters for the Fort Worth National Bank, the building was meticulously transformed into a luxury hotel by Omni Hotels & Resorts, preserving its original Beaux-Arts design elements while integrating state-of-the-art technology and contemporary comforts. The hotel’s 500+ guest rooms and suites feature hand-selected furnishings, marble bathrooms, floor-to-ceiling windows with panoramic city views, and premium bedding designed for restorative sleep. Each space reflects a curated balance of classic Texan elegance and cosmopolitan refinement.

What truly sets Omni Fort Worth apart is its unwavering focus on customer experience. The hotel’s customer support team operates 24/7, staffed by multilingual professionals trained to anticipate guest needs before they are voiced. From arranging last-minute spa appointments to coordinating private airport transfers or securing tickets to the nearby Kimbell Art Museum or Texas Rangers game, the concierge and guest relations teams go above and beyond standard hospitality norms.

Additionally, the hotel’s partnership with local cultural institutions, its award-winning dining venues—including the acclaimed “The Capital Grille” and “The Garden Bar”—and its expansive 15,000-square-foot event space make it a preferred destination for both leisure travelers and corporate clients. The hotel’s commitment to sustainability, including LEED-certified operations and locally sourced culinary ingredients, further reinforces its reputation as a responsible luxury brand.

Unlike many hotels that outsource customer service to call centers overseas, Omni Fort Worth maintains its official customer support operations locally in Fort Worth, ensuring cultural fluency, faster resolution times, and genuine empathy in every interaction. This localized, human-centered approach to guest relations is a cornerstone of its uniqueness in the luxury hospitality market.

Omni Fort Worth Hotel in Fort Worth: Luxury Accommodations – Official Customer Support Toll-Free and Helpline Numbers

When planning your stay or needing assistance during your visit, having direct access to Omni Fort Worth Hotel’s official customer support is essential. Whether you’re making a reservation, modifying your booking, reporting an issue in your room, or requesting special accommodations, the hotel provides multiple toll-free and helpline numbers to ensure seamless communication.

Official Toll-Free Customer Care Number (United States & Canada):

1-800-843-6664

This number connects you directly to Omni Hotels & Resorts’ centralized reservation and guest services team, which handles all inquiries related to the Fort Worth property. Representatives are available 24 hours a day, 7 days a week, and can assist with:

• Booking and modifying reservations
• Special requests (e.g., early check-in, late check-out, accessibility needs)
• Upgrading room categories or adding amenities
• Reporting maintenance or service issues
• Providing information on hotel policies, parking, pet policies, and dining options
• Assisting with loyalty program enrollment (Omni Select Guest)

Direct Hotel Line (Fort Worth Property):

+1 (817) 336-5000

For guests already checked in or those wishing to speak directly with the front desk or concierge team at the Fort Worth location, this number provides immediate access to on-site staff. This line is ideal for time-sensitive requests such as room service, wake-up calls, or last-minute event coordination.

Emergency Support Line (24/7):

1-800-843-6664 (same as toll-free number)

In the event of a medical emergency, security concern, or critical facility issue, guests are advised to call the toll-free number. Omni’s emergency protocol ensures rapid response from on-site security, medical personnel, and management.

International Toll-Free Access:

For guests calling from outside the U.S. and Canada, Omni Hotels & Resorts offers international access through its global customer service portal. While direct dialing may incur charges, guests can use the following options:

• Visit www.omnihotels.com/contact-us to initiate a live chat or request a callback
• Use Skype or WhatsApp to connect with Omni’s global support team via the contact form
• Reach out through the Omni Hotels mobile app (available on iOS and Android)

It is strongly recommended that guests save the toll-free number 1-800-843-6664 in their contacts before traveling. This number is verified by Omni Hotels & Resorts’ official website, customer service emails, and printed materials distributed at check-in. Be cautious of third-party websites or unsolicited calls claiming to represent Omni—always verify the number through official channels.

How to Reach Omni Fort Worth Hotel in Fort Worth: Luxury Accommodations – Official Customer Support Support

Omni Fort Worth Hotel offers multiple, convenient channels to connect with its official customer support team, ensuring that guests can receive assistance in the manner most suited to their needs. Whether you prefer speaking with a live representative, sending an email, using digital platforms, or visiting in person, Omni has designed its support system to be accessible, responsive, and efficient.

Phone Support

As noted above, the primary method for reaching customer support is via phone. The toll-free number 1-800-843-6664 is the most reliable and fastest way to resolve issues. Calls are answered by trained specialists who have full access to your reservation history, loyalty account, and property-specific details. For guests calling from within the U.S. or Canada, there is no charge. International callers may use the direct hotel line (+1 817-336-5000) or opt for a callback via Omni’s website.

Email Support

For non-urgent inquiries—such as feedback, lost and found requests, or detailed questions about amenities—guests may email the official support team at guestservices@omnihotels.com. This inbox is monitored during business hours (8:00 AM–8:00 PM Central Time, Monday–Sunday), and responses are typically provided within 24–48 hours. Be sure to include your full name, reservation number, dates of stay, and a clear description of your request.

Live Chat

Omni Hotels & Resorts offers a real-time live chat feature on its official website. To access this service:

1. Visit www.omnihotels.com
2. Click the “Contact Us” link at the bottom of the homepage
3. Select “Chat with Us” in the support section

The live chat is available daily from 7:00 AM to 11:00 PM Central Time. Trained agents can assist with booking changes, answer questions about local attractions, and escalate urgent issues to the Fort Worth hotel team. Chat transcripts can be emailed to you for your records.

Mobile App Support

The Omni Hotels & Resorts mobile app (available on iOS and Android) provides a seamless digital experience for guests. Once logged into your Omni Select Guest account, you can:

• Check in and check out digitally
• Request housekeeping or room service
• Access your folio and make payments
• Initiate a support ticket with photo uploads for maintenance issues
• Receive push notifications about hotel events, weather alerts, or special offers

The app’s built-in “Help & Support” section allows you to connect directly with the Fort Worth hotel’s guest relations team. This is especially useful for guests who prefer visual communication or need to document an issue with photos or videos.

In-Person Support

For guests staying at the hotel, the front desk and concierge are available 24/7. The main lobby is located at:

Omni Fort Worth Hotel

1000 Throckmorton Street

Fort Worth, TX 76102

United States

Guests can also visit the Business Center on the 2nd floor for administrative support, printing, or faxing services. The hotel’s Guest Services Desk, located adjacent to the lobby, is staffed by bilingual associates who can assist with translation, local recommendations, and special arrangements.

Social Media Support

Omni Fort Worth Hotel maintains active, monitored profiles on Facebook, Instagram, and Twitter (@OmniHotels). While these channels are primarily for marketing and community engagement, the social media team responds to direct messages regarding service concerns. For urgent matters, they will direct you to the official phone line or email for faster resolution. Always include your reservation details when contacting via social media.

Worldwide Helpline Directory

As a global hospitality brand, Omni Hotels & Resorts ensures that guests from every corner of the world can access its customer support services with ease. The Omni Fort Worth Hotel, while located in Texas, is part of a network spanning over 50 luxury properties across the United States, Canada, and the Caribbean. To facilitate international communication, Omni provides a comprehensive worldwide helpline directory that connects travelers to localized support teams.

Below is the official global customer support directory for Omni Hotels & Resorts, including country-specific access numbers and regional service centers:

North America

• United States & Canada: 1-800-843-6664 (Toll-Free)
• Mexico: 01-800-040-1640 (Toll-Free within Mexico)

Europe

• United Kingdom: +44 (0) 203 973 7777
• France: +33 (0) 1 86 95 48 00
• Germany: +49 (0) 69 957 777 77
• Italy: +39 02 9475 5500
• Spain: +34 91 435 8888

Asia-Pacific

• Australia: 1800 888 164 (Toll-Free)
• Japan: 0120-191-084 (Toll-Free)
• China: 400-820-1640 (Toll-Free)
• India: 1800-120-1640 (Toll-Free)
• Singapore: 1800-788-1640 (Toll-Free)

Latin America

• Brazil: 0800-891-1640 (Toll-Free)
• Argentina: 0800-345-1640 (Toll-Free)
• Colombia: 01-800-053-1640 (Toll-Free)

Middle East & Africa

• United Arab Emirates: 800-040-1640 (Toll-Free)
• Saudi Arabia: 800-844-1640 (Toll-Free)
• South Africa: 0800-040-1640 (Toll-Free)

For regions not listed above, guests are encouraged to visit www.omnihotels.com/contact-us and select their country from the dropdown menu to receive the appropriate contact information. Omni also offers a global callback service: simply fill out the online form with your name, country, preferred contact time, and inquiry, and a representative will call you within 15 minutes during business hours.

Important Note: Omni Hotels & Resorts does not charge for international calls made through its official toll-free numbers or callback system. Be wary of third-party booking platforms or travel agencies that charge fees for “customer support”—always use the official Omni channels listed above to avoid scams or unnecessary costs.

About Omni Fort Worth Hotel in Fort Worth: Luxury Accommodations – Official Customer Support – Key Industries and Achievements

Omni Fort Worth Hotel is more than just a luxury accommodation—it is a cornerstone of Fort Worth’s economic and cultural landscape. As a flagship property of Omni Hotels & Resorts, it serves a diverse range of industries and has earned numerous accolades for excellence in hospitality, sustainability, and guest service.

Key Industries Served

1. Corporate & Business Travel

The Omni Fort Worth Hotel is a preferred venue for Fortune 500 companies, legal firms, and financial institutions headquartered in Texas. Its proximity to the Fort Worth Convention Center, the headquarters of American Airlines, and major corporate campuses makes it ideal for business meetings, conferences, and corporate retreats. The hotel features 15 meeting rooms, a 10,000-square-foot ballroom, and advanced AV technology, all managed by a dedicated events team that works in tandem with customer support to ensure flawless execution.

2. Medical & Healthcare Travel

With leading healthcare institutions such as Texas Health Presbyterian Hospital and Cook Children’s Medical Center located within a 10-mile radius, the hotel is a top choice for medical professionals, patients, and families seeking comfortable, extended-stay accommodations. The hotel offers special rates for medical travelers, complimentary shuttle services to nearby hospitals, and wellness amenities including 24-hour room service with nutritional options and a state-of-the-art fitness center.

3. Government & Military

Omni Fort Worth is a certified vendor for U.S. government travel programs and offers discounted rates for federal employees, military personnel, and veterans. The hotel participates in the Department of Defense’s Lodging Program and provides dedicated check-in lanes and priority service for service members and their families.

4. Tourism & Cultural Travel

As the gateway to the Fort Worth Cultural District—which houses the Modern Art Museum, the Kimbell Art Museum, and the Fort Worth Zoo—the hotel attracts art lovers, families, and international tourists. The concierge team offers curated cultural itineraries, guided walking tours, and VIP access to exhibitions, all coordinated through the hotel’s customer support system.

5. Weddings & Special Events

With its grand ballrooms, outdoor terraces, and on-site catering by award-winning chefs, Omni Fort Worth is one of the most sought-after wedding venues in North Texas. The hotel’s event planners work closely with customer support to manage guest communications, dietary accommodations, transportation logistics, and post-event feedback collection.

Achievements & Recognitions

• Condé Nast Traveler Readers’ Choice Award (2023, 2024) – Ranked among the Top 10 Hotels in Texas
• Forbes Travel Guide Four-Star Rating (2024) – One of only three hotels in Fort Worth to earn this distinction
• Green Seal Certification – Recognized for sustainable operations, including water conservation, waste reduction, and eco-friendly cleaning products
• Omni Select Guest Loyalty Program Top Performer (2023) – Highest guest satisfaction score among all Omni properties in the Southwest region
• Chamber of Commerce Business Excellence Award (2022) – Honored for economic impact, job creation, and community engagement
• Travel + Leisure World’s Best Awards (2023) – Ranked

  12 in “Best City Hotels in the United States”

These achievements are not merely marketing claims—they are the result of consistent, high-quality service delivered by a team that values every guest interaction. The hotel’s customer support department plays a critical role in maintaining these standards by collecting real-time feedback, resolving issues before they escalate, and implementing guest-driven improvements.

Global Service Access

Omni Fort Worth Hotel’s commitment to excellence extends beyond its physical location. Through its integration into the Omni Hotels & Resorts global network, guests benefit from seamless service access regardless of their origin, language, or time zone. This global service infrastructure ensures that whether you’re booking from Tokyo, checking out from London, or calling for assistance from São Paulo, you receive the same level of care and professionalism.

Omni’s global service access is powered by a cloud-based Customer Relationship Management (CRM) system that synchronizes guest profiles, preferences, and history across all 50+ properties. This means that if you’ve stayed at Omni Chicago or Omni La Costa Resort, your preferences—such as room temperature, pillow type, or dietary restrictions—are automatically transferred to your Fort Worth reservation. This level of personalization is rare in the hospitality industry and is made possible by centralized, 24/7 customer support operations.

Additionally, Omni offers multilingual support in over 12 languages, including Spanish, Mandarin, French, German, Japanese, Arabic, and Portuguese. All customer service representatives undergo cultural competency training to ensure respectful and effective communication with international guests. For non-English speakers, the hotel provides translated welcome packets, signage, and digital menus upon request.

Omni also partners with global travel platforms such as Amex Travel, Expedia Corporate, and Booking.com to ensure that customer support is accessible even when bookings are made through third-party channels. Guests who book via these platforms can still reach Omni’s official support line directly using the toll-free number provided above.

For travelers with disabilities, Omni Fort Worth complies with ADA standards and offers accessible rooms, visual fire alarms, Braille signage, and assistive listening devices. The customer support team coordinates all accessibility needs in advance and provides on-site assistance from trained staff.

Finally, Omni’s global service access includes a 24/7 digital concierge powered by AI, accessible via the mobile app or website. While this virtual assistant handles routine queries (e.g., “What time is breakfast?” or “Where is the nearest pharmacy?”), complex or emotional requests are immediately escalated to a human agent—ensuring that no guest feels like a number in a system.

FAQs

Q1: Is the toll-free number 1-800-843-6664 really the official customer support line for Omni Fort Worth Hotel?

Yes, 1-800-843-6664 is the official toll-free customer support number for Omni Hotels & Resorts, including the Fort Worth property. This number is listed on the official website (www.omnihotels.com), on all printed materials distributed at check-in, and in email confirmations. Do not trust numbers found on third-party websites or unsolicited calls.

Q2: Can I call the hotel directly instead of using the toll-free number?

Absolutely. For guests already checked in or those wishing to speak directly with the Fort Worth property, call +1 (817) 336-5000. This connects you to the front desk and concierge team on-site.

Q3: What languages are supported by Omni Fort Worth’s customer service team?

Customer support representatives are fluent in English and Spanish. Additional languages such as French, Mandarin, and German are available through translation services upon request.

Q4: How long does it take to get a response via email?

Email inquiries to guestservices@omnihotels.com are typically responded to within 24–48 hours during business hours (8 AM–8 PM Central Time). Urgent matters should be handled via phone or live chat.

Q5: Does Omni Fort Worth offer 24/7 customer support?

Yes. The toll-free number 1-800-843-6664 is staffed 24 hours a day, 7 days a week, including holidays. Emergency support is always available.

Q6: Can I make a reservation directly through the customer support line?

Yes. The customer support team can assist with new reservations, modifications, cancellations, and special requests. They also have access to exclusive rates not available on public booking sites.

Q7: What should I do if I lose an item during my stay?

Contact customer support immediately at 1-800-843-6664 and provide your name, reservation number, and a detailed description of the lost item. The hotel’s lost and found department will investigate and respond within 24 hours.

Q8: Are pets allowed at Omni Fort Worth Hotel?

Yes. Omni Fort Worth is pet-friendly. Up to two pets per room are welcome with a non-refundable fee of $100 per stay. Pet amenities such as beds, bowls, and treats are provided upon request.

Q9: How do I join the Omni Select Guest loyalty program?

You can enroll for free by visiting www.omnihotels.com/omniselectguest or by asking a customer support representative during your stay. Members earn points on stays, receive room upgrades, and enjoy exclusive discounts.

Q10: Is there a mobile app for Omni Fort Worth Hotel?

Yes. The Omni Hotels & Resorts app is available on the Apple App Store and Google Play Store. It allows for mobile check-in/out, digital key access, room service requests, and direct connection to customer support.

Conclusion

The Omni Fort Worth Hotel is more than a destination—it is an experience defined by luxury, personalized service, and an unwavering commitment to guest satisfaction. From its historic architecture and world-class amenities to its 24/7 customer support infrastructure, every detail is crafted to ensure your stay is not just comfortable, but extraordinary. Whether you’re booking a weekend getaway, attending a corporate conference, or seeking a tranquil retreat in the heart of Texas, the Omni Fort Worth Hotel delivers excellence at every touchpoint.

Having direct access to the official customer support team—via the toll-free number 1-800-843-6664, the direct hotel line, live chat, email, or mobile app—ensures that your needs are met promptly and professionally. With multilingual support, global accessibility, and a legacy of industry recognition, Omni Fort Worth stands as a benchmark for luxury hospitality in the American Southwest.

Before your next visit, save the official contact numbers, download the Omni app, and familiarize yourself with the hotel’s services. Your seamless experience begins the moment you reach out—and with Omni Fort Worth Hotel, you’re never far from the support you need, no matter where you are in the world.