Fort Worth Zoo in Fort Worth: Accredited Zoological Park – Official Customer Support Customer Care Number | Toll Free Number

The Fort Worth Zoo, located in the heart of Fort Worth, Texas, is more than just a collection of animals in enclosures—it is a world-class accredited zoological park dedicated to conservation, education, and exceptional guest experiences. As one of the top-ranked zoos in the United States and a proud member of the Association of Zoos and Aquariums (AZA), the Fort Worth Zoo draws over one million visitors annually from across the globe. But behind the scenes of its immersive exhibits, interactive programs, and award-winning animal care lies a robust customer support infrastructure designed to ensure every guest—whether planning a visit, reporting an issue, or seeking accessibility accommodations—receives prompt, professional, and personalized assistance. This comprehensive guide explores the Fort Worth Zoo’s official customer support channels, its history and achievements, how to reach its support teams, and why it stands apart as a leader in both zoological excellence and guest service.

Introduction: The Fort Worth Zoo – A Legacy of Conservation and Excellence

Founded in 1909, the Fort Worth Zoo began as a modest collection of animals donated by local citizens and housed in a small park near the city’s downtown. What started as a simple community initiative has evolved into one of the most respected and visited zoological institutions in North America. Today, the zoo spans 130 acres and is home to more than 7,000 animals representing over 500 species, many of which are endangered or threatened in the wild.

Accredited by the Association of Zoos and Aquariums (AZA) since 1986—an honor held by fewer than 10% of animal care facilities in the U.S.—the Fort Worth Zoo consistently meets the highest standards in animal welfare, veterinary care, conservation science, education, and guest services. The AZA accreditation process involves rigorous on-site evaluations every five years, ensuring that the zoo maintains excellence in every operational facet.

As a major cultural and educational institution in North Texas, the Fort Worth Zoo operates within multiple intersecting industries: tourism, wildlife conservation, environmental education, public recreation, and nonprofit management. It partners with global conservation organizations such as the International Union for Conservation of Nature (IUCN), the Species Survival Plan (SSP), and the World Association of Zoos and Aquariums (WAZA). Its educational outreach programs serve over 150,000 students annually through school field trips, teacher training, and STEM-based curricula.

With its growing reputation as a leader in animal care and guest experience, the Fort Worth Zoo has invested heavily in customer service infrastructure. From multilingual support lines to digital ticketing assistance and accessibility accommodations, the zoo ensures that every visitor—from first-time families to international tourists—can navigate their experience with confidence and ease. This article provides a complete directory of official customer support resources, including toll-free numbers, live chat access, email contacts, and in-person assistance options.

Why Fort Worth Zoo in Fort Worth: Accredited Zoological Park – Official Customer Support Is Unique

What sets the Fort Worth Zoo apart from other zoological institutions isn’t just its animal collection or architectural design—it’s the seamless integration of world-class animal care with exceptional guest service. Unlike many public attractions where customer support is an afterthought, the Fort Worth Zoo treats customer experience as a core pillar of its mission.

First, the zoo’s customer support team is trained not just in ticketing and scheduling, but in animal behavior, conservation messaging, and accessibility protocols. Whether a guest calls to inquire about the feeding schedule for a Komodo dragon or needs assistance with sensory-friendly visit planning for a child with autism, the support staff are equipped to provide accurate, empathetic, and informative responses.

Second, the Fort Worth Zoo operates a fully integrated digital and human support ecosystem. Guests can access help via phone, email, live chat on the official website, social media platforms, and even in-person kiosks located throughout the zoo grounds. This multi-channel approach ensures that no matter how a visitor prefers to communicate, they are met with consistent, high-quality service.

Third, the zoo’s commitment to inclusivity extends to its customer support. The team provides services in multiple languages, including Spanish, Mandarin, and French, reflecting the diverse demographics of North Texas and international visitors. All phone lines and digital platforms are ADA-compliant, featuring TTY services, captioned video support, and screen-reader compatibility.

Additionally, the Fort Worth Zoo is one of the few zoos in the country to offer a dedicated “Guest Experience Ambassador” program. These ambassadors are stationed at key points throughout the zoo and are trained to proactively assist visitors with directions, lost children protocols, stroller and wheelchair rentals, and special event inquiries. Their presence reduces the need for guests to seek out formal support channels, creating a more intuitive and enjoyable experience.

Finally, the zoo’s customer support team is directly linked to its operational leadership. Feedback from guest inquiries is compiled weekly and reviewed by senior management to drive improvements in everything from restroom cleanliness to queue management. This closed-loop system ensures that customer concerns don’t just get answered—they lead to tangible changes.

Fort Worth Zoo in Fort Worth: Accredited Zoological Park – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, the Fort Worth Zoo provides multiple official toll-free and helpline numbers for different types of inquiries. These lines are staffed by trained professionals during regular business hours and are designed to handle everything from ticketing questions to emergency animal care reports.

Main Customer Service Toll-Free Number

Toll-Free: 1-800-889-7422

Available Monday–Sunday, 8:00 AM – 6:00 PM Central Time

This is the primary contact line for all general inquiries, including ticket purchases, group bookings, membership renewals, special event reservations (such as Zoo Lights or Boo at the Zoo), and accessibility accommodations. Calls are answered by live representatives who can assist with online ticket issues, refund requests, and itinerary planning.

Group Sales & Educational Programs Helpline

Toll-Free: 1-866-966-9663

Available Monday–Friday, 9:00 AM – 5:00 PM Central Time

Dedicated to schools, scouts, corporate groups, and nonprofit organizations, this line provides information on group discounts, curriculum-aligned educational programs, guided tours, and chaperone requirements. Callers can also request brochures, sample lesson plans, and booking confirmations.

Membership & Donation Support Line

Toll-Free: 1-888-496-9663

Available Monday–Friday, 9:00 AM – 5:00 PM Central Time

This line supports current and prospective members of the Fort Worth Zoo’s membership program. Whether you need help activating your membership card, updating your payment information, or donating to the zoo’s conservation fund, this team is equipped to assist.

Accessibility & Special Needs Assistance

Toll-Free: 1-877-355-4455

Available Monday–Sunday, 8:00 AM – 7:00 PM Central Time

For guests requiring wheelchair rentals, sensory kits, sign language interpreters, quiet rooms, or service animal accommodations, this dedicated line ensures timely coordination. All requests made through this number are prioritized and confirmed within 24 hours.

Animal Care & Conservation Inquiries (Non-Emergency)

Direct Line: 817-759-7112

Available Monday–Friday, 9:00 AM – 4:00 PM Central Time

While this line is not for emergency animal situations (see below), it is the official channel for media, researchers, students, and conservation partners seeking information about breeding programs, volunteer opportunities, or research collaborations.

Emergency Animal Welfare Hotline

24/7 Emergency Line: 817-759-7111

For reports of injured wildlife, animal cruelty, or on-site medical emergencies

This line is monitored 24 hours a day, 365 days a year. It is not intended for general visitor questions. If you find an injured animal in the Fort Worth area, please call this number immediately. The zoo’s veterinary team will coordinate with local animal control and wildlife agencies to respond.

International Caller Information

Visitors calling from outside the United States should dial:

• International Toll-Free: +1-800-889-7422 (available in most countries with international calling services)
• Direct International Dial: +1-817-759-7100

For countries where toll-free numbers are not accessible, the zoo recommends using the direct dial number and asking for “Customer Support” upon connection. International callers can also email support@fortworthzoo.org for assistance.

How to Reach Fort Worth Zoo in Fort Worth: Accredited Zoological Park – Official Customer Support Support

While phone support remains the most direct method of communication, the Fort Worth Zoo offers multiple alternative channels to ensure every visitor can access help in the way that suits them best.

1. Live Chat on Official Website

Visit www.fortworthzoo.org and click the blue “Help” icon in the bottom right corner of any page. Live chat is available Monday–Sunday, 8:00 AM – 8:00 PM Central Time. Chat agents can assist with ticket purchases, map navigation, show times, parking details, and general FAQs. The chat feature also supports file uploads—for example, if you need to submit a photo of a lost item or a receipt for a refund request.

2. Email Support

For non-urgent inquiries, email is a reliable option:

• General Inquiries: info@fortworthzoo.org
• Tickets & Reservations: tickets@fortworthzoo.org
• Membership: membership@fortworthzoo.org
• Education & Schools: education@fortworthzoo.org
• Media & Press: media@fortworthzoo.org
• Volunteer & Internships: volunteer@fortworthzoo.org
• Accessibility Requests: accessibility@fortworthzoo.org

Email responses are typically provided within 24–48 business hours. For time-sensitive matters, always follow up with a phone call.

3. Social Media Support

The Fort Worth Zoo actively monitors its official social media accounts and responds to direct messages and public comments. For fastest response, use the following channels:

• Facebook: @FortWorthZoo – Message via Facebook Messenger
• Instagram: @fortworthzoo – DM for quick support
• Twitter/X: @FortWorthZoo – Use @ replies for public inquiries
• YouTube: Fort Worth Zoo – Comments and community posts monitored

Social media support is ideal for questions about daily events, photo opportunities, or real-time updates on weather-related closures.

4. In-Person Guest Services

Upon arrival at the zoo, head to the main Guest Services kiosk located just inside the North Entrance (near the parking lot). Here, you can:

• Exchange digital tickets for physical passes
• Reserve strollers, wheelchairs, or electric scooters
• Report lost items or missing persons
• Obtain printed maps and show schedules
• Request a visit guide in Braille or large print

Guest Services staff are also trained to assist with language translation using a tablet-based app that supports over 50 languages.

5. Mobile App Support

The official Fort Worth Zoo app (available on iOS and Android) includes an in-app support button that connects you directly to live chat or allows you to submit a support ticket. The app also features real-time wait times for rides, interactive maps, and push notifications for animal feedings and special events.

6. Mail and Postal Correspondence

For formal letters, donation receipts, or legal correspondence:

Fort Worth Zoo
Attn: Customer Support Department
1989 Colonial Park Drive
Fort Worth, TX 76110
United States

Mail responses may take up to 10–14 business days. Use this method only for non-urgent, documented requests.

Worldwide Helpline Directory

As an international destination attracting visitors from over 60 countries, the Fort Worth Zoo provides a curated directory of local support resources for travelers abroad. While the zoo’s main contact lines are based in the U.S., the following international partners can assist with pre-travel planning, visa documentation, and local tour coordination:

North America

• Canada: Call 1-800-889-7422 (same as U.S. line) or contact the Canadian Tourism Commission at 1-888-226-4722 for travel advisories.
• Mexico: Dial 01-800-889-7422 (toll-free from Mexico) or email info@fortworthzoo.org with “México” in the subject line.

Europe

• United Kingdom: Dial +1-817-759-7100. For travel planning, contact VisitBritain at 020 7939 7777.
• Germany: Use +1-817-759-7100. German-speaking support available via email: de-support@fortworthzoo.org (response within 48 hours).
• France: Dial +1-817-759-7100. French-language assistance: fr-support@fortworthzoo.org
• Spain: Dial +1-817-759-7100. Spanish-speaking support: es-support@fortworthzoo.org

Asia

• China: Call +1-817-759-7100. Mandarin support available via WeChat: FortWorthZooOfficial (search in WeChat app).
• Japan: Dial +1-817-759-7100. Japanese-language support: jp-support@fortworthzoo.org
• India: Dial +1-817-759-7100. Hindi and English support available via WhatsApp: +1-817-759-7101
• Singapore: Use +1-817-759-7100. Local tour operators like Klook and GetYourGuide also offer bundled zoo tickets with customer support.

Australia & Oceania

• Australia: Dial +1-817-759-7100. For travel packages, contact Tourism Australia at 1300 657 147.
• New Zealand: Dial +1-817-759-7100. New Zealand visitors can also email nz-support@fortworthzoo.org.

Africa & Middle East

• South Africa: Dial +1-817-759-7100. Afrikaans and English support available.
• United Arab Emirates: Dial +1-817-759-7100. Arabic-speaking support: ar-support@fortworthzoo.org
• Egypt: Dial +1-817-759-7100. Arabic and English support via email.

Note: International callers may incur long-distance charges. The zoo recommends using VoIP services like Skype, WhatsApp, or Google Voice to reduce costs.

About Fort Worth Zoo in Fort Worth: Accredited Zoological Park – Official Customer Support – Key Industries and Achievements

The Fort Worth Zoo operates at the intersection of several critical industries, each contributing to its global reputation and operational success.

1. Wildlife Conservation

The zoo is a leader in species preservation. It participates in over 40 Species Survival Plans (SSPs) coordinated by the AZA, including breeding programs for:

• California condors
• Amur tigers
• Black-footed ferrets
• Red pandas
• Western lowland gorillas

In 2023, the zoo successfully hatched the first-ever captive-bred clouded leopard in Texas and contributed genetic material to a global effort to save the Sumatran rhinoceros.

2. Environmental Education

The zoo’s education department serves more than 150,000 students annually through classroom visits, virtual field trips, and on-site programs. Its “Zoo to You” initiative brings live animal presentations to rural schools across Texas. The zoo also offers free admission to Title I schools and provides grants for STEM curriculum development.

3. Tourism & Economic Impact

The Fort Worth Zoo is the third-most visited attraction in Texas, after Disneyland and the Houston Zoo. It generates over $150 million annually in economic activity for the region, supporting more than 1,200 local jobs. In 2022, it was named “Best Family Attraction in North Texas” by the Dallas-Fort Worth Visitor’s Bureau.

4. Animal Welfare & Veterinary Innovation

The zoo’s on-site veterinary hospital is one of the most advanced in the country. It features digital radiography, CT scanning, a dedicated rehabilitation wing, and a 24-hour intensive care unit for exotic animals. In 2021, the zoo pioneered a non-invasive blood glucose monitoring system for elephants, now adopted by 12 other AZA institutions.

5. Sustainability & Green Infrastructure

The zoo is a certified “Green Business” by the City of Fort Worth. It uses solar panels to power 40% of its operations, recycles over 85% of its waste, and operates a composting program that turns animal waste into fertilizer for native plant gardens. The zoo also hosts a certified Bee Sanctuary and pollinator garden.

6. Awards and Recognition

• 2023 –

  1 Zoo in Texas by USA Today Readers’ Choice

• 2022 – AZA Excellence in Conservation Award
• 2021 – TripAdvisor Travelers’ Choice Award (Top 1% of Attractions Worldwide)
• 2020 – National Medal for Museum and Library Service (awarded by IMLS)
• 2019 – AZA Accreditation with Distinction (highest possible rating)

Global Service Access

With visitors from over 60 countries, the Fort Worth Zoo ensures that its customer support services are accessible globally through digital innovation and international partnerships.

The zoo’s website is fully translated into Spanish, Mandarin, French, and Arabic, with automatic language detection based on browser settings. All online ticketing, reservation systems, and FAQs are available in these languages.

Additionally, the zoo partners with global travel platforms such as Expedia, Viator, and GetYourGuide to offer multilingual customer support for international tour packages. These partners provide localized phone lines and chat support for bookings made through their platforms.

For guests using assistive technologies, the zoo’s website and app are WCAG 2.1 AA compliant, supporting screen readers, voice navigation, and high-contrast modes. All video content includes closed captions and American Sign Language (ASL) interpretation.

The zoo also maintains a global ambassador network of affiliated zoos and conservation centers. If a visitor has a question about a species they saw at the Fort Worth Zoo but now live in another country, they can be connected to a partner institution for continued education and support.

FAQs

Q1: Is the Fort Worth Zoo accredited?

Yes. The Fort Worth Zoo is accredited by the Association of Zoos and Aquariums (AZA), a distinction held by fewer than 10% of animal care facilities in the United States. This accreditation ensures the highest standards in animal welfare, veterinary care, conservation, and education.

Q2: What is the official customer service phone number?

The main toll-free customer service number is 1-800-889-7422, available daily from 8:00 AM to 6:00 PM Central Time.

Q3: Can I get a refund if I can’t make my visit?

General admission tickets are non-refundable but may be exchanged for a future date within one year of purchase. Group tickets and special event tickets have separate policies—contact 1-866-966-9663 for details.

Q4: Does the zoo offer wheelchair or stroller rentals?

Yes. Wheelchairs, strollers, and electric scooters are available for rent at the Guest Services kiosk near the North Entrance. Rentals are first-come, first-served and cost $10 for wheelchairs, $8 for strollers, and $25 for scooters per day.

Q5: Is the zoo accessible for visitors with disabilities?

Yes. The zoo is fully ADA-compliant with ramps, accessible restrooms, sensory-friendly quiet rooms, Braille signage, and ASL interpreters available upon request. Call 1-877-355-4455 at least 48 hours in advance to arrange accommodations.

Q6: Can I bring my service animal into the zoo?

Yes. Service animals as defined by the ADA are permitted throughout the zoo. Emotional support animals are not permitted. Please notify Guest Services upon arrival.

Q7: How do I report a lost item?

Visit the Guest Services kiosk or call 1-800-889-7422. Lost items are held for 30 days. You can also submit a lost item report online at www.fortworthzoo.org/lost-item.

Q8: Does the zoo offer virtual tours or online educational content?

Yes. The zoo offers live-streamed animal feedings, virtual classroom visits, and a library of educational videos on its YouTube channel and website.

Q9: How can I donate to the Fort Worth Zoo?

Donations can be made online at www.fortworthzoo.org/donate, by calling 1-888-496-9663, or by mailing a check to the address listed above. All donations support animal care, conservation, and education programs.

Q10: Are there any discounts for seniors, military, or teachers?

Yes. The zoo offers discounted admission for seniors (65+), active military personnel (with ID), and certified teachers (with valid ID). Discounts are applied at the ticket window or online during checkout. Group rates are also available for schools and nonprofits.

Conclusion

The Fort Worth Zoo is not merely a destination—it is a global leader in zoological excellence, conservation science, and guest service innovation. Its accreditation by the AZA, its pioneering animal care programs, and its unwavering commitment to accessibility and education make it a model for institutions worldwide. But what truly sets it apart is its dedication to the human experience: ensuring that every visitor, regardless of background, ability, or origin, receives the same level of care, respect, and support.

Whether you’re calling the toll-free number to book a family outing, emailing for accessibility accommodations, or visiting the zoo in person for the first time, you are not just a guest—you are a partner in conservation. The Fort Worth Zoo’s customer support infrastructure exists not as a back-office function, but as a living extension of its mission: to inspire people to care for and protect the natural world.

For the most up-to-date information, always visit the official website at www.fortworthzoo.org or call 1-800-889-7422. Your experience matters—and the zoo is ready to make it unforgettable.