Fort Worth Police Department in Fort Worth: Law Enforcement – Official Customer Support Customer Care Number | Toll Free Number

The Fort Worth Police Department (FWPD) is one of the largest and most respected law enforcement agencies in Texas, serving a vibrant, rapidly growing metropolitan area with over 900,000 residents. As the primary public safety organization for the City of Fort Worth, FWPD is responsible for crime prevention, emergency response, community engagement, and maintaining order across more than 300 square miles. While the department is widely known for its patrol units, SWAT teams, and investigative divisions, many residents and visitors are unaware of the official customer support channels available to the public—channels designed to enhance transparency, accessibility, and trust between the police and the community.

This comprehensive guide provides an authoritative overview of the Fort Worth Police Department’s official customer support infrastructure, including verified toll-free numbers, contact methods, operational history, key achievements, and global accessibility. Whether you’re a resident seeking non-emergency assistance, a business owner requesting community outreach, or an out-of-town visitor needing information about local law enforcement protocols, this article serves as your definitive resource. Importantly, we clarify misconceptions, provide direct contact details, and explain how to effectively navigate FWPD’s public service systems—ensuring you connect with the right department at the right time.

Why Fort Worth Police Department in Fort Worth: Law Enforcement – Official Customer Support is Unique

The Fort Worth Police Department stands apart from many other municipal law enforcement agencies due to its pioneering integration of community-oriented policing, data-driven crime reduction strategies, and robust public-facing customer support systems. Unlike traditional police departments that treat public inquiries as secondary to field operations, FWPD has institutionalized customer service as a core pillar of its mission.

One of the most distinctive features of FWPD’s customer support model is its 24/7 non-emergency dispatch center, which operates independently from 911 emergency lines. This separation ensures that urgent life-threatening calls are never delayed by routine inquiries, while residents can still access real-time assistance for issues such as noise complaints, lost property, traffic concerns, or requests for police reports. The department’s commitment to accessibility is further demonstrated by its multilingual support staff, who can assist Spanish, Vietnamese, and other non-English speakers without requiring third-party translation services.

FWPD also leads the nation in digital customer service innovation. Its online portal allows residents to file non-emergency police reports, request traffic collision reports, schedule community presentations, and even track the status of evidence or property returns—all without stepping foot in a police station. The department’s mobile app, “FWPD Connect,” integrates with its customer support backend, enabling users to submit photos, videos, and location-tagged tips directly to investigators.

Additionally, FWPD has established dedicated liaisons for specific community segments: school resource officers, senior outreach coordinators, youth engagement specialists, and business district ambassadors. These roles function as direct customer service points, ensuring that unique needs—from a parent concerned about school safety to a small business owner seeking crime prevention training—are met with tailored responses.

The department’s transparency initiatives further elevate its customer support profile. FWPD publishes detailed monthly performance dashboards online, including response times, complaint resolution rates, and community satisfaction metrics. This level of accountability is rare among U.S. police departments and reinforces public trust by demonstrating that customer feedback directly influences policy and operations.

Customer Support Beyond the Call: FWPD’s Holistic Engagement Model

FWPD doesn’t rely solely on phone lines or websites to serve the public. Its customer support philosophy extends into physical spaces, including neighborhood resource centers, pop-up kiosks at local markets, and partnerships with libraries and faith-based organizations. These initiatives ensure that elderly residents, low-income families, and those without reliable internet access are not left behind.

Perhaps most uniquely, FWPD has embedded social workers within its customer service framework. These professionals assist individuals experiencing mental health crises, homelessness, or domestic instability—not by making arrests, but by connecting them with housing, counseling, and healthcare services. This approach has reduced repeat emergency calls by nearly 30% in pilot neighborhoods and has become a national model for police-led social intervention.

In essence, the Fort Worth Police Department redefines law enforcement customer support as a proactive, compassionate, and technologically advanced public service—not a reactive administrative function. Its model shows that modern policing isn’t just about enforcing laws, but about building relationships, removing barriers, and ensuring every resident has equitable access to safety and support.

Fort Worth Police Department in Fort Worth: Law Enforcement – Official Customer Support Toll-Free and Helpline Numbers

For residents and visitors seeking official assistance from the Fort Worth Police Department, it is critical to use only verified contact numbers. Misinformation online often leads to scam lines, impersonators, or outdated contacts that may delay critical help. Below are the official, government-verified toll-free and helpline numbers for FWPD’s customer support services.

Non-Emergency Police Line

Toll-Free Number: 1-817-871-5555

This is the primary non-emergency contact number for the Fort Worth Police Department. Use this line to report non-urgent incidents such as:

• Theft of property (e.g., bicycles, packages, unattended items)
• Property damage (e.g., vandalism, graffiti)
• Noise complaints (e.g., loud parties, construction after hours)
• Lost or found pets
• Requesting a police report for insurance purposes
• Asking for a police officer to check on a property while away
• General inquiries about community policing programs

Call center agents are available 24 hours a day, 7 days a week. Average wait time is under 90 seconds during peak hours. Calls are recorded for quality assurance and training purposes.

Emergency Police Line

911

Always dial 911 for life-threatening emergencies, active crimes in progress, fires, medical crises, or any situation requiring immediate police, fire, or EMS response. Do not use the non-emergency number for emergencies. Misuse of 911 can delay help to those in critical need.

Crime Tip Hotline

Toll-Free Tip Line: 1-800-444-3777

Operated in partnership with Crime Stoppers of Tarrant County, this anonymous hotline allows residents to report criminal activity without revealing their identity. Callers may be eligible for cash rewards of up to $5,000 for information leading to an arrest or indictment. Tips can also be submitted online at www.crimestoppersoftarrantcounty.com.

Police Records and Reports Division

Phone: 1-817-392-4100

This line connects callers directly to the FWPD Records Unit, which handles requests for:

• Accident reports
• Incident reports
• Criminal history checks (for authorized individuals only)
• Copy requests for body camera footage (subject to public records laws)

Records requests are processed Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Walk-in service is available at the FWPD Headquarters at 601 Houston Street, Fort Worth, TX 76102.

Community Outreach and Public Inquiries

Phone: 1-817-392-6500

For questions about neighborhood watch programs, school resource officer assignments, public safety presentations, or partnership opportunities with local organizations, contact the FWPD Community Relations Division. This team also coordinates the “Coffee with a Cop” initiative and can schedule officers for community events.

Online Support Portal

Website: www.fortworthtexas.gov/police

The official FWPD website offers a secure online portal where users can:

• Submit non-emergency reports (24/7)
• Track report status
• Request traffic collision reports (PDF download available)
• Sign up for neighborhood alerts
• Download safety brochures and crime prevention guides

The portal is optimized for mobile devices and supports multiple languages. All submissions are reviewed by FWPD staff within 24 business hours.

Important Note: Avoid Scams

Be cautious of unofficial websites or phone numbers claiming to represent the Fort Worth Police Department. FWPD will never:

• Ask for credit card information over the phone for police reports
• Request payment via gift cards or cryptocurrency
• Call to threaten arrest unless you are already under investigation

If you receive a suspicious call, hang up and verify the number through the official website or by calling 1-817-871-5555.

How to Reach Fort Worth Police Department in Fort Worth: Law Enforcement – Official Customer Support Support

Reaching the Fort Worth Police Department’s customer support services is designed to be simple, efficient, and accessible through multiple channels. Whether you prefer speaking with a live agent, submitting a request online, or visiting in person, FWPD provides clear pathways to ensure your concern is addressed promptly and professionally.

1. Phone Support: The Most Direct Method

For immediate assistance, calling the appropriate helpline remains the most effective method. When you call:

• Have your name, address, and case reference number (if applicable) ready.
• Be prepared to describe the incident clearly, including time, location, and any involved parties.
• For non-emergency calls, remain calm and patient—agents handle hundreds of calls daily.
• Ask for a case number and the name of the agent you speak with for future reference.

Callers who are deaf or hard of hearing can use Texas Relay at 7-1-1 or TTY at 1-800-735-2989 to connect with FWPD’s non-emergency line.

2. Online Portal: Fast, Secure, and Paperless

The FWPD Online Reporting System is ideal for incidents that do not require an immediate officer response. To file a report online:

1. Visit www.fortworthtexas.gov/police
2. Click “File a Non-Emergency Report”
3. Select the report type (theft, vandalism, harassment, etc.)
4. Complete the form with accurate details
5. Upload photos, videos, or documents if available
6. Submit and receive a confirmation email with your case number

Online reports are processed within 24–48 hours. If an officer needs to follow up, you will be contacted via the email or phone number you provided.

3. In-Person Visits: For Complex Requests

Some services, such as picking up recovered property, requesting body camera footage, or filing formal complaints, require an in-person visit. The main address is:

Fort Worth Police Department Headquarters

601 Houston Street

Fort Worth, TX 76102

Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. CST

Closed on weekends and city holidays

Security screening is required upon entry. Bring a valid photo ID. For large group visits or scheduled tours, contact the Community Relations Division at least 72 hours in advance.

4. Mobile App: FWPD Connect

Download the free “FWPD Connect” app from the Apple App Store or Google Play Store. The app allows you to:

• Submit tips with GPS tagging
• Receive real-time crime alerts in your neighborhood
• Access safety resources and emergency contacts
• Chat with a virtual assistant for FAQs
• Request a police presence at your event

The app syncs with the department’s backend system, so your digital submissions are routed directly to the correct unit.

5. Social Media and Email

FWPD maintains active, monitored social media accounts for public engagement:

• Twitter: @FW_Police
• Facebook: facebook.com/FortWorthPolice
• Instagram: @fortworthpolice

While social media is useful for updates and general inquiries, it is not a substitute for official reporting. For formal complaints or case follow-ups, use the phone or online portal. For non-urgent email inquiries, contact: publicinfo@fortworthtexas.gov.

6. Mail and Fax

For formal documentation requests (e.g., public records requests under Texas Public Information Act):

By Mail:

Fort Worth Police Department

Attn: Records Division

601 Houston Street

Fort Worth, TX 76102

By Fax: 1-817-392-4101

Include a completed Public Information Request Form, available on the FWPD website.

Worldwide Helpline Directory

While the Fort Worth Police Department primarily serves residents of Fort Worth, Texas, its customer support philosophy and operational models have inspired international law enforcement agencies. For travelers, expatriates, or global citizens seeking similar services abroad, here is a curated directory of comparable police customer support systems in major global cities.

United Kingdom

• Non-Emergency Police: 101 – Call for non-urgent matters. Free from landlines and mobiles.
• Emergency: 999
• Online Reporting: www.police.uk – File reports and find local force contacts.

Canada

• Non-Emergency (Toronto): 416-808-2222
• Emergency: 911
• Online: www.torontopolice.on.ca – Submit reports, access crime maps, request records.

Australia

• Non-Emergency (New South Wales): 131 444
• Emergency: 000
• Online: www.police.nsw.gov.au – File reports, access community alerts.

Germany

• Non-Emergency: 110 – Available nationwide for police assistance.
• Emergency: 112 – For medical, fire, or life-threatening emergencies.
• Online: www.polizei.de – Regional portals for reporting and information.

Japan

• Police Emergency: 110
• Non-Emergency: Local Koban (police box) visits recommended
• English Support: 03-3501-0110 (Tokyo Metropolitan Police)

United Arab Emirates

• Non-Emergency: 901
• Emergency: 997
• Online: www.moi.gov.ae – eServices portal for police reports and permits.

South Africa

• Emergency: 10111
• Non-Emergency: Varies by province – Contact local SAPS station
• Online: www.saps.gov.za – Report crime, find station locations.

India

• Emergency: 112 – Unified emergency number (replaces 100, 101, 102)
• Non-Emergency: Varies by city – e.g., Delhi Police: 011-2345-0000
• Online: https://www.delhipolice.gov.in – File FIRs online, track status.

Important Note for International Travelers

If you are in Fort Worth and need assistance as a foreign national, contact the Fort Worth Police Department’s non-emergency line (1-817-871-5555) and request an interpreter. FWPD provides real-time translation services in over 200 languages. For consular assistance, contact your country’s nearest embassy or consulate.

About Fort Worth Police Department in Fort Worth: Law Enforcement – Official Customer Support – Key Industries and Achievements

The Fort Worth Police Department operates at the intersection of public safety, technology, community development, and social services. Its influence extends beyond traditional law enforcement into multiple key industries, including urban planning, public health, education, and data analytics.

Key Industries Impacted by FWPD

1. Public Safety Technology

FWPD is a national leader in adopting next-generation public safety technology. The department deploys:

• Body-worn cameras on all patrol officers (100% compliance)
• License plate recognition systems across major corridors
• ShotSpotter acoustic gunfire detection technology in high-crime zones
• A real-time crime center with live video feeds from public and private cameras

These tools enhance response times, improve evidence collection, and reduce officer misconduct allegations—making FWPD a benchmark for police tech adoption.

2. Urban Planning and Infrastructure

FWPD collaborates with city planners to design safer streets through “Crime Prevention Through Environmental Design” (CPTED). This includes:

• Strategic placement of street lighting
• Redesigning alleyways to reduce hiding spots
• Coordinating with public transit to improve safety at bus stops

As a result, Fort Worth has seen a 22% reduction in property crimes in neighborhoods that underwent CPTED upgrades.

3. Public Health and Mental Health

FWPD’s Co-Responder Program partners mental health professionals with police officers to respond to crisis calls. Since its launch in 2019, the program has:

• Reduced arrests of individuals with mental illness by 41%
• Decreased ER visits for behavioral crises by 33%
• Connected over 2,500 individuals to long-term care services

This model is now being replicated by the U.S. Department of Justice as a national best practice.

4. Education and Youth Development

FWPD’s School Resource Officer (SRO) program places trained officers in 115 public schools. Beyond security, SROs serve as mentors, tutors, and educators. The department also runs:

• “Teen Police Academy” – A summer program for high school students
• “Kids and Cops” – Monthly events with games, safety lessons, and officer meet-and-greets
• “D.A.R.E. to Be Great” – A drug prevention curriculum aligned with state education standards

Studies show students who participate in FWPD youth programs are 50% less likely to engage in delinquent behavior.

Major Achievements and Accolades

• 2023 National Police Foundation Award – Recognized for “Outstanding Community Engagement and Innovation.”
• 2022 U.S. Department of Justice “COPS Grant” Winner – Awarded $4.2 million for body camera expansion and mental health programs.
• 2021 “Most Transparent Police Department” – Ranked

  1 in Texas by the Texas Public Information Act Council.

• 2020 “National Crime Prevention Council Award” – For reducing burglary rates by 37% over five years.
• 2019 “Innovative Policing Award” – From the International Association of Chiefs of Police for the Co-Responder Program.

FWPD’s annual community satisfaction survey consistently scores above 85% approval, significantly higher than the national average of 68% for police departments of similar size.

Global Service Access

Although the Fort Worth Police Department’s jurisdiction is limited to the City of Fort Worth, its customer support systems and operational models are accessible and applicable to a global audience. In today’s interconnected world, residents, businesses, and institutions worldwide can benefit from FWPD’s innovations—even if they are not physically located in Texas.

1. Open Data and Public Resources

FWPD publishes its crime statistics, call volume reports, and response time metrics in open, machine-readable formats on its website. Researchers, urban planners, and police departments in countries such as Brazil, South Korea, and Sweden have used this data to benchmark their own performance and develop localized crime prevention strategies.

2. Virtual Training and Consultations

FWPD’s Training Division offers virtual workshops for international law enforcement agencies. Topics include:

• Implementing community-oriented policing
• Building multilingual customer support systems
• Integrating social workers into police response teams
• Using data analytics for predictive policing (with ethical safeguards)

These trainings are offered free of charge to agencies in developing nations through partnerships with the U.S. State Department and the United Nations Office on Drugs and Crime.

3. Digital Tools for Global Use

The “FWPD Connect” app’s core architecture has been licensed to police departments in Canada and Australia as a template for their own mobile platforms. The app’s user interface, report submission workflow, and alert system have been adapted into local languages and cultural contexts.

4. International Partnerships

FWPD maintains formal partnerships with police departments in:

• Monterrey, Mexico – Joint border safety initiatives
• London, UK – Exchange programs for community liaison officers
• Amsterdam, Netherlands – Shared best practices on bicycle theft prevention
• Seoul, South Korea – Collaboration on digital evidence management

These partnerships foster knowledge sharing and help standardize global best practices in police customer service.

5. Access for Expats and Digital Nomads

For U.S. citizens living abroad who have property, family, or business interests in Fort Worth, FWPD’s online portal and toll-free numbers remain accessible. You can file reports, request records, and request security assessments for your Fort Worth property—even from overseas.

FWPD also offers a “Global Resident Assistance” email channel: globalassistance@fortworthtexas.gov for expatriates needing help with local law enforcement matters.

FAQs

Q1: What is the official non-emergency number for the Fort Worth Police Department?

A: The official non-emergency number is 1-817-871-5555. Do not use 911 for non-urgent matters.

Q2: Can I file a police report online in Fort Worth?

A: Yes. Visit www.fortworthtexas.gov/police and click “File a Non-Emergency Report.”

Q3: Is there a toll-free number for crime tips?

A: Yes. Call 1-800-444-3777 to anonymously report crime and potentially receive a cash reward.

Q4: How do I get a copy of a police report?

A: Request online via the FWPD portal, call the Records Division at 1-817-392-4100, or visit in person at 601 Houston Street.

Q5: Does FWPD offer interpreter services?

A: Yes. All call centers provide real-time interpretation in over 200 languages. Simply request an interpreter when you call.

Q6: Are FWPD’s customer support services available 24/7?

A: The non-emergency line (1-817-871-5555) and online reporting portal are available 24/7. Records and Community Relations offices are open Monday–Friday, 8 a.m.–5 p.m. CST.

Q7: How do I report a missing person?

A: If you believe the person is in immediate danger, call 911. Otherwise, call 1-817-871-5555 and request a missing persons report. Provide as much detail as possible.

Q8: Can I request a police officer to visit my home for a safety check?

A: Yes. Call the non-emergency line and ask for a “property check” or “wellness check.” Officers will respond during routine patrols.

Q9: What should I do if I receive a suspicious call claiming to be from FWPD?

A: Hang up immediately. Do not provide personal or financial information. Report the call to the FWPD Cybercrime Unit at cybercrime@fortworthtexas.gov.

Q10: Does FWPD have a mobile app?

A: Yes. Download “FWPD Connect” from the Apple App Store or Google Play Store for tips, alerts, and service requests.

Conclusion

The Fort Worth Police Department exemplifies how modern law enforcement can evolve into a responsive, transparent, and community-centered public service. Far beyond the traditional image of patrol cars and sirens, FWPD has built a comprehensive customer support infrastructure that prioritizes accessibility, technology, and human connection. Whether you’re a resident filing a non-emergency report, a business owner seeking crime prevention training, or a global citizen seeking inspiration for public safety reform, FWPD offers a blueprint for excellence.

By providing verified toll-free numbers, multilingual support, digital tools, and innovative programs that address root causes of crime, the department has redefined what it means to serve the public. Its achievements in mental health response, youth engagement, and data transparency set a new standard—not just for Texas, but for police departments across the United States and the world.

As Fort Worth continues to grow, so too will the demands on its police force. But with its commitment to customer service, accountability, and compassion, the Fort Worth Police Department is not just keeping the city safe—it’s building a future where every resident, regardless of background or circumstance, can trust that help is just a call away.

For the most accurate and up-to-date information, always refer to the official website: www.fortworthtexas.gov/police. Stay informed. Stay connected. Stay safe.