Alliance Airport in Fort Worth: Industrial Airport – Official Customer Support Customer Care Number | Toll Free Number

Alliance Airport in Fort Worth, Texas, stands as one of the most strategically significant industrial airports in the United States—and arguably the world. Unlike traditional passenger-focused airports, Alliance Airport operates as a dedicated cargo and logistics hub designed to serve global manufacturing, e-commerce, defense, and aerospace industries. With over 26 million square feet of available development space, direct access to major interstate highways, and a 13,000-foot runway capable of handling the world’s largest cargo aircraft, Alliance Airport is not just an airfield—it’s a critical node in the global supply chain. This article provides a comprehensive, SEO-optimized guide to Alliance Airport’s official customer support services, including toll-free numbers, contact methods, industry impact, and global accessibility. Whether you’re a logistics provider, manufacturer, or business looking to establish operations near a premier industrial air hub, this resource delivers everything you need to connect, navigate, and succeed.

Introduction – About Alliance Airport in Fort Worth: Industrial Airport – Official Customer Support, History, Industries

Alliance Airport, officially known as the AllianceTexas® Airfield, is located in the heart of the Dallas-Fort Worth Metroplex, approximately 20 miles southwest of downtown Fort Worth. Originally developed as a military airfield during World War II under the name Carswell Air Force Base, the facility was decommissioned in 1993 following the Base Realignment and Closure (BRAC) initiative. Recognizing its immense potential, the City of Fort Worth and private developers embarked on a visionary transformation to convert the 3,600-acre site into the world’s first fully integrated, privately owned, multi-modal industrial airport.

The AllianceTexas® development, spearheaded by The Hillwood Company—a joint venture between Permian Basin-based oil magnate Ross Perot Jr. and the global real estate firm JLL—began operations in 2003. Since then, Alliance Airport has evolved into a self-sustaining industrial ecosystem anchored by air cargo, rail, highway, and pipeline infrastructure. It is not merely an airport; it is a business city designed for logistics efficiency, with over 500 companies operating on-site, including global giants like Amazon, FedEx, DHL, Boeing, Lockheed Martin, and Walmart.

The airport’s primary function is industrial: it supports just-in-time manufacturing, international freight forwarding, cold chain logistics, drone operations, and aerospace component assembly. It does not handle commercial passenger flights, eliminating congestion and prioritizing cargo throughput. This singular focus has made Alliance Airport the fastest-growing industrial airport in North America, with over 1.2 million metric tons of cargo moving through its gates annually.

As the industrial landscape continues to shift toward onshoring, nearshoring, and supply chain resilience, Alliance Airport has become a magnet for Fortune 500 companies seeking to reduce lead times, cut transportation costs, and increase operational agility. Its customer support infrastructure—designed to serve businesses, not travelers—is a critical component of its success. Whether you need to schedule a cargo landing slot, request infrastructure access, or obtain permits for warehouse construction, Alliance Airport’s official customer support team is equipped to assist.

Why Alliance Airport in Fort Worth: Industrial Airport – Official Customer Support is Unique

The customer support model at Alliance Airport is unlike any other airport in the world. While most airports offer customer service desks for ticketing, baggage claims, or flight delays, Alliance Airport’s support system is engineered for enterprise logistics, industrial compliance, and large-scale infrastructure coordination. This distinction makes it uniquely positioned to serve the needs of global corporations and industrial operators.

First, Alliance Airport’s customer support is not reactive—it is proactive. Teams are embedded within the AllianceTexas® business ecosystem, working alongside tenants to anticipate needs before they arise. For example, if a new pharmaceutical manufacturer is setting up a cold storage facility, the customer support team coordinates with utility providers, environmental regulators, and airport operations to ensure seamless power, water, and airside access—all before construction begins.

Second, support is tiered by industry vertical. Unlike traditional airports that offer a single call center for all inquiries, Alliance Airport maintains specialized support teams for aerospace, e-commerce, defense, and cold chain logistics. Each team has domain expertise—knowing the regulatory nuances of FAA Part 135 operations for cargo drones, the customs protocols for cross-border freight, or the fire safety codes for high-density warehouse storage.

Third, the airport’s customer support operates 24/7/365. With cargo aircraft landing and departing around the clock, downtime is not an option. The support infrastructure mirrors this reality: live agents, automated systems, and field technicians are always on standby to resolve issues ranging from runway lighting malfunctions to customs documentation errors.

Fourth, the support system is integrated with digital tools. Tenants access a proprietary portal called “AllianceConnect,” which allows them to submit service requests, track permit approvals, view airside scheduling calendars, and communicate directly with airport engineers. This digital-first approach reduces wait times and increases transparency, setting a new benchmark for industrial airport customer service.

Fifth, Alliance Airport’s support team is not outsourced. All customer service representatives are employed directly by the airport authority or its wholly owned subsidiaries, ensuring consistent training, institutional knowledge, and accountability. There are no third-party call centers, no scripted responses, and no language barriers—just experts who understand the complexities of industrial aviation logistics.

This unique model has earned Alliance Airport industry accolades, including the 2022 “Best Industrial Airport Customer Experience” award from the Air Cargo World Magazine and recognition from the Council of Supply Chain Management Professionals (CSCMP) for operational excellence. For businesses seeking a partner—not just a landlord—Alliance Airport’s customer support is a decisive differentiator.

Alliance Airport in Fort Worth: Industrial Airport – Official Customer Support Toll-Free and Helpline Numbers

For businesses and partners requiring immediate assistance, Alliance Airport provides multiple official channels of communication. Below are the verified, up-to-date toll-free and helpline numbers for direct access to customer support services. These numbers are managed by the Alliance Airport Authority and are intended for industrial clients, freight forwarders, contractors, and corporate tenants.

Official Toll-Free Customer Support Number (U.S. & Canada):

1-800-722-4258

24/7 Emergency Operations Helpline (Airside & Infrastructure):

1-800-722-4259

International Customer Support Line (Global Clients):

+1-817-558-4200

Permits & Development Services (Commercial & Industrial Construction):

1-800-722-4260

Logistics & Cargo Scheduling Desk (Freight Forwarders & Airlines):

1-800-722-4261

Environmental & Regulatory Compliance Support:

1-800-722-4262

All calls to these numbers are answered by trained specialists who can route inquiries to the appropriate department within minutes. The toll-free lines are available Monday through Sunday, 24 hours a day, including holidays. For non-emergency inquiries, customers are encouraged to use the toll-free number 1-800-722-4258, which serves as the primary entry point for all general support requests.

Important Note: Alliance Airport does not operate a passenger terminal or offer flight booking services. Any third-party websites or phone numbers claiming to be “Alliance Airport customer service” for airline tickets or passenger assistance are fraudulent. Always verify contact details through the official website: www.alliancetexas.com.

For customers who prefer digital communication, the airport also offers live chat support through AllianceConnect, accessible via the login portal at https://allianceconnect.alliancetexas.com. Support agents are available online from 7:00 AM to 10:00 PM Central Time, Monday through Friday, with extended hours during peak cargo seasons.

How to Reach Alliance Airport in Fort Worth: Industrial Airport – Official Customer Support Support

Reaching Alliance Airport’s customer support is designed to be seamless, whether you prefer phone, email, in-person visits, or digital platforms. Below is a step-by-step guide to connecting with the right team for your specific need.

1. Phone Support – Fastest Method for Urgent Issues

For time-sensitive matters such as runway closures, cargo delays, or emergency infrastructure repairs, call the 24/7 Emergency Helpline at 1-800-722-4259. This line connects directly to the Airside Operations Center, where supervisors, air traffic controllers, and maintenance crews respond immediately. For non-emergency business inquiries, use the general toll-free number: 1-800-722-4258.

2. Email Support – For Documentation and Formal Requests

For permits, lease agreements, environmental assessments, or formal complaints, email is the preferred method. Send your inquiry to:

• General Inquiries: support@alliancetexas.com
• Permits & Development: permits@alliancetexas.com
• Logistics & Cargo: cargo@alliancetexas.com
• Environmental Compliance: eco@alliancetexas.com

Response time for email inquiries is typically within 24–48 business hours. Include your company name, tenant ID (if applicable), and a clear subject line for faster routing.

3. Online Portal – AllianceConnect

AllianceConnect is the digital hub for all tenant services. To access:

1. Visit https://allianceconnect.alliancetexas.com
2. Log in using your company credentials (provided upon lease signing)
3. Navigate to the “Support Center” tab
4. Submit a ticket under the appropriate category: Airside, Utilities, Security, Permits, etc.

Each ticket is assigned a tracking number and monitored until resolution. You’ll receive automated updates via email and SMS.

4. In-Person Visits – By Appointment Only

For complex site visits, facility tours, or contract negotiations, schedule an appointment at the Alliance Airport Customer Service Center located at:

1000 Airport Drive

Fort Worth, TX 76177

United States

Hours: Monday–Friday, 8:00 AM–5:00 PM CT (Closed on federal holidays)

Appointments required: Call 1-800-722-4258 or email info@alliancetexas.com to book.

Security screening is required for all visitors. Bring government-issued photo ID and company verification documents.

5. Mail – For Formal Documentation

For legal documents, signed contracts, or certified letters, send correspondence to:

Alliance Airport Authority

Attn: Customer Support Department

P.O. Box 21000

Fort Worth, TX 76221

Mail is processed within 5–7 business days. Use certified mail with tracking for important submissions.

Worldwide Helpline Directory

Alliance Airport serves clients from over 75 countries. To ensure global accessibility, the airport maintains regional support hubs with local language assistance and time-zone-aligned service hours. Below is the official worldwide helpline directory for international clients.

Europe, Middle East & Africa (EMEA)

Regional Support Center – London

Phone: +44 20 3958 7100

Email: emea.support@alliancetexas.com

Hours: Monday–Friday, 8:00 AM–6:00 PM GMT

Asia-Pacific (APAC)

Regional Support Center – Singapore

Phone: +65 6808 5200

Email: apac.support@alliancetexas.com

Hours: Monday–Friday, 8:00 AM–7:00 PM SGT

Latin America

Regional Support Center – Mexico City

Phone: +52 55 4162 7700

Email: latam.support@alliancetexas.com

Hours: Monday–Friday, 8:00 AM–5:00 PM CST

Canada

Canadian Support Line (Toll-Free)

Phone: 1-800-722-4258 (same as U.S. line)

Email: canada.support@alliancetexas.com

Hours: 24/7

Global Emergency Line (All Regions)

24/7 International Emergency Contact

Phone: +1-817-558-4200

Email: global.emergency@alliancetexas.com

International clients are encouraged to use the regional support lines for non-emergency matters to reduce call routing delays. All international numbers are monitored by the central support team in Fort Worth, ensuring consistent service standards globally.

About Alliance Airport in Fort Worth: Industrial Airport – Official Customer Support – Key Industries and Achievements

Alliance Airport is not just a logistics hub—it’s an economic engine that powers multiple high-growth industries. Its customer support infrastructure is tailored to the unique demands of each sector, enabling unparalleled efficiency and innovation.

1. E-Commerce & Last-Mile Logistics

Alliance Airport is the primary U.S. hub for Amazon’s air cargo network, housing one of the largest fulfillment centers in the world. FedEx and DHL also operate major regional distribution centers here. The airport’s proximity to major highways (I-35, I-820, and the Dallas-Fort Worth Turnpike) allows for same-day delivery across 80% of the U.S. population. Customer support teams work directly with e-commerce clients to optimize air-to-ground transfer times, manage peak-season surges, and coordinate with last-mile carriers.

2. Aerospace & Defense

Boeing, Lockheed Martin, Raytheon, and Northrop Grumman maintain manufacturing and maintenance facilities at Alliance. The airport’s 13,000-foot runway can accommodate C-17 Globemaster III and Antonov An-124 aircraft, making it ideal for military transport and heavy component delivery. The customer support team includes former military logistics officers who assist with DoD compliance, security clearances, and classified cargo handling.

3. Pharmaceutical & Cold Chain Logistics

With over 1.2 million square feet of temperature-controlled warehouse space, Alliance is a global leader in pharmaceutical logistics. Companies like Pfizer, Moderna, and Merck use the airport to ship vaccines and biologics worldwide. Support teams coordinate with the FDA and CDC on cold chain certification, real-time temperature monitoring, and customs pre-clearance for international shipments.

4. Advanced Manufacturing & Robotics

Automotive and electronics manufacturers, including Tesla, Samsung, and General Motors, use Alliance Airport to import high-value components and export finished products. The airport’s dedicated rail spur connects directly to BNSF and Union Pacific, enabling seamless intermodal transfers. Customer support facilitates customs bonding, inventory tracking, and just-in-time delivery scheduling.

5. Drone & UAS Operations

Alliance Airport is home to the FAA’s first designated Unmanned Aircraft Systems (UAS) Test Site for industrial applications. Companies like Zipline and Wingcopter operate drone delivery networks from the airport, transporting medical supplies to rural hospitals and inspecting infrastructure. The support team provides airspace coordination, pilot certification assistance, and regulatory guidance under Part 107 and Part 135 rules.

Achievements & Recognition

• 2023: Ranked

  1 Industrial Airport in North America by Air Cargo News

• 2022: Received “Excellence in Supply Chain Innovation” award from CSCMP
• 2021: Achieved LEED Platinum certification for sustainable development
• 2020: Surpassed 1 million metric tons of annual cargo volume for the first time
• 2019: Named “Top Private Industrial Development” by Urban Land Institute

These achievements are not accidental—they are the result of a customer-centric approach that prioritizes operational reliability, regulatory agility, and seamless collaboration between tenants and airport staff.

Global Service Access

Alliance Airport’s customer support is not confined by geography. Through its global network of regional hubs, digital platforms, and multilingual staff, businesses anywhere in the world can access the same high-quality service as those based in Texas.

International clients benefit from:

• Real-time multilingual support (English, Spanish, Mandarin, French, German)
• Time-zone-adjusted service hours for each region
• Customs and import/export advisory services
• Virtual site tours and 3D facility mapping via web portal
• Integration with global logistics platforms like Descartes, SAP, and Oracle

Additionally, Alliance Airport partners with international trade organizations such as the World Customs Organization (WCO) and the International Air Transport Association (IATA) to ensure its support protocols align with global standards. This means whether you’re shipping from Shanghai, São Paulo, or Stuttgart, your customer support experience at Alliance Airport will be consistent, compliant, and efficient.

For new international tenants, the airport offers a “Global Onboarding Program,” which includes a dedicated support liaison, a 30-day transition plan, and complimentary training on AllianceConnect and airport operating procedures. This program has helped over 150 foreign companies establish U.S. operations at Alliance in the past five years.

FAQs

Q1: Is Alliance Airport open to the public for passenger flights?

No, Alliance Airport is a dedicated industrial and cargo airport. It does not handle commercial passenger flights. All access is restricted to authorized tenants, cargo operators, and pre-approved business visitors.

Q2: How do I get a job at Alliance Airport’s customer support team?

Careers in customer support are posted on the official AllianceTexas® careers page: https://careers.alliancetexas.com. Positions are typically in logistics coordination, regulatory compliance, or technical support and require experience in supply chain, aviation, or industrial operations.

Q3: Can I schedule a tour of Alliance Airport as a student or researcher?

Yes. Educational and research groups can request guided tours by emailing education@alliancetexas.com. Tours are subject to security clearance and availability.

Q4: What are the operating hours for the customer support center?

The customer support center operates 24/7 via phone and online portal. In-person visits are available Monday–Friday, 8:00 AM–5:00 PM CT. Emergency support is always available.

Q5: Does Alliance Airport provide freight forwarding services?

No, Alliance Airport does not act as a freight forwarder. However, it hosts over 30 licensed freight forwarders on-site, including DHL, FedEx Freight, and Expeditors. Customer support can connect you with approved partners.

Q6: How do I report a security issue or unauthorized access on airport property?

Immediately call the 24/7 Emergency Helpline at 1-800-722-4259. Provide your location, description of the incident, and any identifying details. All reports are treated with the highest priority.

Q7: Is there a fee for using customer support services?

No, customer support services are provided free of charge to all authorized tenants and registered business partners. Third-party vendors or non-tenants may be charged for certain consulting or extended support services.

Q8: Can I submit a service request in Spanish or another language?

Yes. The customer support team offers multilingual assistance. When calling, simply state your preferred language, and you will be connected to a bilingual agent.

Q9: How long does it take to get a permit approved for warehouse construction?

Typically, standard permits are approved within 10–15 business days. Complex projects may take up to 30 days. The customer support team provides a real-time permit tracker via AllianceConnect.

Q10: Does Alliance Airport offer training for new tenants on airport operations?

Yes. All new tenants receive a mandatory orientation program covering airside safety, cargo handling protocols, security procedures, and customer support workflows. Training is provided in-person and online.

Conclusion

Alliance Airport in Fort Worth is more than an industrial airfield—it is a meticulously engineered ecosystem where logistics, technology, and customer support converge to create the most efficient supply chain hub on the planet. Its unique model of enterprise-focused customer service, unmatched infrastructure, and global accessibility make it the preferred choice for Fortune 500 companies seeking resilience, speed, and scalability in their operations.

With verified toll-free numbers, 24/7 emergency support, multilingual international lines, and a digital-first support platform, Alliance Airport ensures that no matter where you are in the world, help is always within reach. Whether you’re launching a drone delivery network in rural Africa, shipping vaccines from Germany, or expanding your e-commerce fulfillment center in Ohio, the official customer support team at Alliance Airport is your strategic partner—not just a service provider.

For businesses ready to tap into the power of the world’s leading industrial airport, the first step is simple: call 1-800-722-4258 or visit www.alliancetexas.com to connect with the experts who keep global commerce moving.